PROGRAM TITLE:	HLP- Help Desk Support Analyst			LICENSE #	3443
PROGRAM BREAKDOWN BY COURSE
COURSE	COURSE TITLE	CLOCK	CLASS	CLASS	SERVICES
NUMBER	DESCRIPTION	HOURS	HOURS PER DAY	HOURS PER WEEK	(IF APPLICABLE)
HLP001	Keyboarding	40	5	20
	Students acknowledge and understand the concepts of typing and practicing to improve their typing skills
HLP002	Word 20XX	40	5	20
	Students acknowledge and understand the concepts of writing and maintaining documents using Microsoft Windows Word
HLP003	Excel 20XX	40	5	20
	Students acknowledge and understand the concepts of creating spreadsheet documents for any environment using Microsoft Excel
HLP004	Helpdesk	40	5	20
	Students acknowledge and understand the Introduction to Help desk Concepts and skills
	Total:	160			$4,320.00
Program Objectives:		Program Descriptions:
Students have the ability to work with word processing, preparing spreadsheet, and improving their typing skills.  Upon completion of the Help Desk Concepts, students should be prepared to sit for the MOS Certification exam work as a Level 1 Help Desk Support Analyst.  Completing these exams will allow them to apply for entry-level position as an Office System Manager.		Students pursuing a career as an entry level Office Management needs working knowledge of Word, Excel, PowerPoint, Outlook, QuickBooks, Projects and Access.  Each application is designed to run an office effectively with ease of administration.  Student will have the opportunity to know each application and its uses, using a hands-on approach towards the skills needed to better support an Office Management position.
Note:
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